Frequently Asked Questions
BRAND AND LOGO MEANING
What does SUP mean?
What does SUP mean?
SUP is short for Souped Up. It means taking soup to the next level. It also sounds like "Wassup" because soup should feel friendly and not complicated. Even the toughest Asian aunties approve of this glow up.
What does SUP Foods stand for as a brand?
What does SUP Foods stand for as a brand?
We make authentic Asian soups that are convenient, flavorful and authentic for busy people. We started with our Vietnamese greenhouse roots and we represent Asian flavors across the region. Modern convenience. Real ingredients. Culture preserved.
ORDERS AND SHIPPING
How long does delivery take?
How long does delivery take?
Orders within Australia and the United States usually arrive in 3 to 7 business days once dispatched.
Do you ship internationally?
Do you ship internationally?
We currently ship orders to customers in Australia and the United States. More markets are coming soon. Join our newsletter to stay updated!
I entered the wrong address. Can we change it?
I entered the wrong address. Can we change it?
If your order has not been shipped yet, contact us immediately. Once it's shipped, the carrier is in control and we may not be able to change it. Please email us at hello@supfoods.co on your order.
My tracking says delivered but I have nothing. What do I do?
My tracking says delivered but I have nothing. What do I do?
Email hello@supfoods.co with your order number and we will help trace it. Couriers sometimes get creative with hiding spots. We will try and help you locate it.
PRODUCT AND INGREDIENTS
How many sachets are in a box?
How many sachets are in a box?
Most boxes contain 5 single serve sachets. This may change in future ranges as we innovate.
Are your vegetarian soups vegan?
Are your vegetarian soups vegan?
Yes! No dairy. No egg. No honey. No fish sauce. No animal by products.
Do any flavours contain egg?
Do any flavours contain egg?
Only Malabar Spinach and Crab contains egg. All vegan labelled flavours contain no egg.
Are your soups halal friendly?
Are your soups halal friendly?
Our recipes contain no pork or alcohol. We are not halal certified yet but many halal mindful customers choose SUP Foods confidently.
Are SUP Foods products good for camping, hiking, travel and RV life?
Are SUP Foods products good for camping, hiking, travel and RV life?
Yes! Freeze dried soups are incredibly lightweight and portable. Perfect for camping, hotels, vans, tents, long shifts and road life.
Are SUP Foods good for work meal prep and office snacks?
Are SUP Foods good for work meal prep and office snacks?
Yes. People keep SUP in office drawers, backpacks and gloveboxes for emergency hunger situations. Practical. Reliable. Flavor on standby. Did we add spill-proof?
GLUTEN AND FOOD SAFETY
Are your soups gluten free?
Are your soups gluten free?
All flavours except Shiitake Mushroom are gluten free. We test every batch to make sure it's free of gluten to ensure celiac safety.
How do I find allergen details?
How do I find allergen details?
All allergens are listed on the packaging and on every product page from supfoods.co.
Are SUP Foods products FDA compliant?
Are SUP Foods products FDA compliant?
Our soups follow United States FDA food labelling and safety compliance requirements for import.
How do I know your soup is safe to consume?
How do I know your soup is safe to consume?
We follow GlobalGAP, HACCP, ISO 22000:2018 and BRCGS standards. Scientific level checks. Auntie level expectations. Both must pass.
All received an A+
SUSTAINABILITY AND STORAGE
How much water do I add?
How much water do I add?
Add 150 to 220 mL (5 to 7.5 fl oz or about 3/4 cup to 7/8 cup) of hot or boiling water. Wait 3 minutes. Enjoy. Bigger serve. Use two sachets.
Can I use SUP Foods as a cooking base?
Can I use SUP Foods as a cooking base?
Yes. Drink as broth or use as a seasoning cube for noodles, stir fry, congee, marinades and sauces.
I opened a sachet and did not use it. Can I still eat it later?
I opened a sachet and did not use it. Can I still eat it later?
Only consume fresh opened sachets. Discard if air-exposed.
I do not love the flavour I picked. What do I do?
I do not love the flavour I picked. What do I do?
Totally fair! Taste is personal.
Because our soups are food items, we can’t take them back or refund for preference — food safety rules are strict strict.
BUT we can help you remix it: add a bit of chilli, some herbs, tofu, prawns, or veggies… you might surprise yourself.
And next time, chat with us — we’ll help you pick a flavour that suits your taste buds better.
SUSTAINABILITY AND STORAGE
Do I need to refrigerate SUP Foods?
Do I need to refrigerate SUP Foods?
No. Store at room temperature away from heat and direct sunlight.
Is your packaging recyclable?
Is your packaging recyclable?
Boxes are recyclable cardboard printed with water based inks. Sachets are soft plastics. Follow local recycling guidelines
What is SUP Gives?
What is SUP Gives?
SUP Gives is our ongoing initiative to return nourishment and support to communities across Asia. Giving back is part of why this brand exists.
STOCKISTS AND NEW FLAVOURS
Where can I buy SUP Foods?
Where can I buy SUP Foods?
Order online at supfoods.co or visit our retail stockists.
Are new flavours coming soon?
Are new flavours coming soon?
Yes. We are always developing new authentic Asian soup flavours. And yes, Asian aunties test them first.
Wholesale and retail enquiries
Wholesale and retail enquiries
Email us on hello@supfoods.co with your business details and location.