Cookie Policy
SUP Foods – Cookie Policy
Effective Date: 30/11/2025
Last Updated: 30/11/2025
Website: www.supfoods.co
Contact Email: hello@supfoods.com.au
1. Introduction
SUP Foods Pty Ltd (Australia) and SUP Foods LLC (USA) (collectively referred to as 'SUP Foods', 'we', 'us', or 'our') use cookies and similar tracking technologies on www.supfoods.co to enhance your browsing experience, improve our services, and ensure compliance with privacy and consumer protection laws globally.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognise your device, remember your preferences, and provide essential site functionality such as shopping cart and checkout operations.
3. Types of Cookies We Use
We use several types of cookies to ensure optimal functionality and user experience:
• Essential Cookies – Required for the website to function properly, such as enabling secure checkout and remembering cart contents.
• Performance Cookies – Collect anonymous data to help us improve website performance and usability.
• Functional Cookies – Remember your preferences, such as location or language settings.
• Advertising & Analytics Cookies – Help deliver relevant ads and measure campaign effectiveness through trusted third-party services such as Meta (Facebook/Instagram), Google Analytics, and Klaviyo.
4. How We Use Cookies
We use cookies to:
• Provide a secure and seamless shopping experience.
• Analyse traffic and understand user behaviour to improve our products and marketing.
• Personalise content, promotions, and recommendations.
• Comply with applicable legal and regulatory requirements in your region.
5. Legal Basis for Processing (GDPR, CCPA, Privacy Act 1988, PIPEDA)
Under global privacy frameworks including the GDPR (EU), CCPA (California), PIPEDA (Canada), and the Australian Privacy Act 1988, SUP Foods processes cookies based on your consent, except for strictly necessary cookies essential for website functionality. By continuing to use www.supfoods.co, you consent to our use of cookies in accordance with this policy.
6. Third-Party Cookies and Integrations
We partner with trusted third parties that may place cookies on your device to provide analytics, marketing, and payment processing services. These may include Shopify, Google Analytics, Klaviyo, Meta (Facebook/Instagram), and PayPal. We do not control third-party cookies and encourage you to review their respective privacy and cookie policies.
7. Managing and Disabling Cookies
You can manage or disable cookies at any time through:
• The cookie banner that appears on your first visit to our website.
• Browser settings to block or delete cookies (instructions available on Chrome, Safari, Firefox, Edge, etc.).
• Opt-out tools provided by Google (https://tools.google.com/dlpage/gaoptout) and Meta (https://www.facebook.com/ads/preferences/).
Please note that disabling cookies may limit the functionality of some features, including checkout and account management.
8. Data Retention
We retain cookie-related data for no longer than necessary to fulfil the purposes described in this policy. Analytics and advertising data may be stored for up to 26 months in accordance with Google Analytics standards.
9. International Data Transfers
As SUP Foods operates globally, cookie-related data may be processed in multiple jurisdictions including Australia, the United States, and Canada. We take reasonable steps to ensure that any international data transfers comply with GDPR and other relevant regulations, using appropriate safeguards such as Standard Contractual Clauses (SCCs).
10. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information related to cookies. You may also withdraw your cookie consent at any time via the website’s cookie banner or by contacting us directly.
11. Policy Updates
We review and update this Cookie Policy at least once every 12 months to ensure ongoing compliance with evolving laws and best practices. The 'Last Updated' date at the top of this page reflects the most recent changes.
12. Contact Information
SUP Foods Pty Ltd
1/457 Elizabeth Street, Surry Hills NSW 2010, Australia
SUP Foods LLC
32N Gould Street, Sheridan WY 82801, USA
Email: hello@supfoods.com.au
Website: www.supfoods.co